Our Services
1) Your Aurora product is warranted against defect in material or workmanship for a period of one year from the original purchase date.
2) Should there be a defect or malfunction of calculator or laser pointer. Aurora will replace it free of charge.
3) Should there be a defect or malfunction of paper shredder or laminator, you are requested to bring the machine to our service center.
4) You are requested to fill up and return the warranty card to our service center within 7 days from the original purchase date.
5) Please refer to our warranty card for the Terms and Conditions.
Trouble Shooting
Shredders
The shredder does not power on or work at all. — click here to see the video 
The shredder runs but it does not pull paper down. — click here to see the video
The shredder runs in “Reverse”, but not in the “Auto /On” mode. — click here to see the video
How to clear a “Paper Jam”? — click here to see the video
Shredder is constantly running while in the “Auto / On” mode. — click here to see the video
How to lubricate and clean the shredder? — click here to see the video
Calculators
My calculator does not have an “OFF” button, how do I turn it “Off”?
How do I use the Tax or Business functions?
The numbers on the screen do not change no matter which keys I press.
Laminators
Why are there wrinkles when I laminate?
What kind of laminating pouches can I use?
Where can I buy Aurora laminating pouches?